DELIVERY & Lead Times
Every piece is made to order. Here's everything you need to know about how and when your order will arrive.
How Long Will My Order Take?
Every piece we create is made entirely by hand, specifically for your event. Because of this, production times vary depending on the product, complexity, and the time of year.
From Order to Delivery
Delivery Costs
All bespoke signage orders — including statement boards, welcome signs, and milestone boards — include complimentary tracked UK delivery.
Our Bespoke Seating Chart is delivered and collected personally within 50 miles. A mileage fee may apply for venues beyond this radius — we'll confirm this at the time of booking.
You will receive a tracking number by email once your order has been dispatched. We currently deliver across the United Kingdom. If you require international shipping, please contact us directly and we'll provide a quote.
How Payment Works
For bespoke signage and larger pieces, we require a 50% non-refundable deposit to begin production. The remaining balance is due before dispatch.
For our Bespoke Seating Chart hire service, a 50% deposit secures your date. The remaining hire fee and a refundable £150 damage deposit are due 14 days before your event.
For smaller items such as place cards and keepsakes, full payment is taken at the time of ordering.
If you need to cancel, please let us know within 48 hours of placing your order and before production has begun. In these cases, we're happy to offer a full refund. Once production is underway, deposits are non-refundable as materials will have already been sourced and work will have commenced. For seating chart hire, the damage deposit of £150 is returned within 7 days of collection provided the board is returned in good condition.
We're Here to Help
If you have any questions about delivery, timescales, or your order, don't hesitate to get in touch. We reply to every enquiry within 24–48 hours.
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