Frequently Asked

We recommend getting in touch at least 6–8 weeks before your event. For peak wedding season (May–September) we suggest 10–12 weeks. We always try to accommodate last-minute requests — just reach out and we'll see what's possible.

We understand that timelines don't always go to plan. Where possible, we can accommodate shorter turnaround times depending on our current workload and the complexity of your order. Please get in touch with your event date and we'll let you know what's achievable.

Minimum quantities vary by product. Most of our place settings and stationery items start from 10 pieces, while bespoke signage and larger items are priced individually. Each product page displays the minimum order alongside pricing details.

Our pricing is tiered — the more you order, the lower the per-piece cost. Each product page shows clear pricing across all available quantities so you know exactly what to expect. For bespoke requests not listed on the site, send us your enquiry and we'll come back with a personalised quote within 48 hours. No hidden fees.

Your event date, type of event, approximate guest numbers, colour palette, and any inspiration images. The more you share the better. You can send everything via our contact form or directly through the order form on any product page.

Absolutely. You can place your order to secure your date and provide your guest list at a later stage via email. We understand that guest lists often change closer to the event — just send your final names as soon as they're confirmed and we'll take it from there.

Minor changes can usually be accommodated before production begins. Once production has started, changes may not be possible. We'll always confirm a final design with you before we begin — nothing is made without your written approval.

Yes — samples are available for select products. Please mention this in your enquiry and we can discuss options and any associated costs.

Yes — we work with corporate clients on branded stationery, event signage, and personalised gifting. Whether it's a gala, product launch, or company celebration, we can tailor our products to your brand. Please get in touch with your requirements and we'll prepare a bespoke proposal.

Delivery times depend on the product and complexity of your order. Most bespoke items are completed within 7–14 working days, with delivery within 2–3 working days after dispatch. Larger or more complex orders may require additional time. Your estimated timeline will be confirmed when you place your order.

UK standard delivery starts from £4.95, with free delivery on orders over £150. Express and international options are available. Delivery costs are calculated at checkout based on your order size and destination.

Yes — we are based in the UK and ship both domestically and internationally. Please mention your location in your enquiry and we'll include delivery details in your quote. International delivery times and costs vary by destination.

Yes — once your order has been dispatched, you'll receive a confirmation email with full tracking details so you can follow your order every step of the way.

Every order is carefully packaged to ensure it arrives in perfect condition. In the unlikely event of any damage during transit, please contact us within 48 hours with photographs and we'll arrange a replacement at no additional cost. For full details, see our Returns & Refunds policy.

Every single piece is designed, crafted, and finished by hand in our studio. From precision-cut vinyl lettering to hand-assembled packaging, no two orders are identical. That's what makes them special.

Absolutely. Every product is made to your specification — names, colours, fonts, sizes, and layouts can all be tailored to your vision. If you have something in mind that isn't listed, just ask. We love a creative challenge.

We send you a detailed design proof for your review before production begins. You'll have the opportunity to check every detail — names, spelling, colours, layout — and request any changes. Production only starts once you've given your written approval. This is your safety net.

As all items are handmade, slight natural variations in colour, texture, or finish may occur between pieces. These are characteristics of handcrafted work and part of what makes each piece unique — they are not considered defects. If you have specific colour-matching requirements, please discuss this with us before ordering.

Of course. Browse our collection here and visit @amakacreates on Instagram to see the full range of our work and customer reviews.

It depends on your order. Smaller orders (typically 10–25 pieces) are paid in full at checkout. Larger orders of 50 pieces or more require a non-refundable 50% deposit to secure your slot and begin production, with the remaining balance due before dispatch. The exact payment structure is clearly shown on each product page before you checkout.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.

All items are bespoke and made to order, which means all sales are final once production has begun. Cancellations made before any design work begins are subject to a £25 design and administration fee. Once design work has commenced, deposits are non-refundable. For the full details, please read our Returns & Refunds policy.