your data, protected
Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
What Information We Collect
We collect information you provide directly, including your name, email address, postal address, phone number, and event details when you place an order or make an enquiry. We also collect standard website usage data such as IP address and browser type via cookies.
How We Use Your Information
We use your information to process and fulfil your orders, respond to enquiries, send order updates, and occasionally share news about new products or offers if you've opted in. We do not sell your data to third parties.
Data Storage
Your data is stored securely via Shopify's platform. Shopify is PCI-DSS compliant and your payment information is never stored on our servers.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To make a request, email us at hello@thecustomconceptscompany.com and we will respond within 30 days.
Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some site functionality.
Contact
If you have any questions about this policy, please contact us at hello@thecustomconceptscompany.com.
Last updated: February 2026